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Cancellation & Refund

Cancellation & Refund Policy

Website Visitors: As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.
Compliance Issues: We do not provide refunds for Monthly Plans or unused Email credits on accounts that were terminated due to a compliance issue. Be sure to read and understand our Terms of Use & Acceptable Use Policy before you start a marketing campaign with Krelot. We reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.
Chargebacks: When you request a chargeback, the bank that issues your credit card reverses a payment you made to Krelot, and sending is disabled in your account. To resolve the chargeback and re-enable sending, navigate to the Monthly plans or credits page, and re-purchase your order. For more information, contact our Billing Team.

Request a Refund: The refund policy in our Terms of Use states: "You or Krelot may terminate this Agreement at any time and for any reason by giving Notice to the other party. We may suspend our Service to you at any time, with or without cause. If we terminate your account without cause, we’ll refund a prorated portion of your monthly prepayment or reimburse you for unused Email Credits. We won’t refund or reimburse you if there’s cause, like a violation of these Terms or our Acceptable Use Policy." To request a refund, contact our Support Team.

This Agreement Content was updated on 25th December, 2016.